A repeatable and reliable Managed Service model.
Hassle-free IT solutions are key to creating a successful business. Connect with us today to get started
*We’re committed to your privacy. Ignite uses the information you provide to connect, keep you informed, and send you relevant content about our service offers. Check out our privacy policy here.
Expect more from your Managed Service Provider's experience.
A managed services model allows your company’s team members to focus on the core business, while having the confidence that your regulatory and compliance requirements are met.
Not all MSPs are created equal however, so how do you know you’re getting the support you need?
Not all MSPs are created equal however, so how do you know you’re getting the support you need?
Selecting an MSP for your business:
Once you’ve determined which components of your business to outsource, it’s important to identify Managed Service Providers (MSPs) with core competencies that align with your requirements. Don’t be dazzled by the famous tech acronyms: MSP, IAAS, HAAS, SAAS, NOC, SOC, etc. Regardless of these, you must take a deep dive into their tools, systems, processes, and the resources they offer to make sure it’s a good fit.
Technology focus and competency
Once you’ve determined which components of your business to outsource, it’s important to identify MSPs with core competencies that align with your requirements. Don’t be dazzled by the famous technology acronyms: MSP, IAAS, HAAS, SAAS, NOC, SOC, etc. Regardless of which grouping of letters a technology provider gives themselves, it takes a deep dive into their tools, systems, processes, and resources to really figure out if their technology stack has the solutions you’re looking for.
Can you live with the contract terms?
You want a partner who will be there to support you through thick and thin. Make sure any contract you sign offers the flexibility to scale and adapt your service as change occurs. Above all else, find a provider with fixed fees as opposed to pay-as-you- go. A fixed-fee structure gives them great incentive to get your IT right the first time and keep everything running smoothly.
A solid track record
Partnering with an untested MSP should be a non-starter. The reason for outsourcing IT in the first place is to find a trusted partner who has the expertise and skillset to help your company perform at its best. Look for a vendor with a healthy volume of success in helping companies just like yours, and a healthy financial track record to match. Look for a provider with well-established procedures for everything from staying on top of security issues, to managing and controlling change.
The proof is in the pudding, The proof is in the pudding. Make sure you understand what they do, who they do it for, and ask them for references from companies they’re currently supporting that are similar in in size, scope, or industry to your company."currently supporting that are similar in in size, scope, or industry to your company.
Agile, proactive problem solving.
Your MSP should be skilled enough to innovate solutions in the present and have the foresight to implement technologies to help you thrive in the future. That said, innovation shouldn’t be restricted to technology only, it should also be evident in the way they deliver their services (i.e. faster, better).
Does their staff give you confidence?
This might sound obvious, but when evaluating an MSP’s expertise, ask about their own internal training programs. Do they provide education and certification for their staff? Are they keeping up with, and getting certified on, the latest technologies? Do they have the chops to apply best practices through the entire IT lifecycle? Ask about team members and their tenure - it's good to know when employees have a vested interest in the success of their company, and that of their customers. Does the company hire subcontractors and/or offshore resources? If you don’t like what you hear, move on. And keep in mind, certifications are in no way a replacement for experienc
RESOURCES THAT SCALE
Your MSP should be able to manage demand based on your unique business needs and provide deep expertise across the product lifecycle. This involves flexing up and down, as well as building a well-oiled training machine and knowledge base.
The best part? MSPs are not required to rotate which means the partnership can build on a solid knowledge base foundation for years to come.
END-TO-END SERVICE
Unlike traditional outsourcing models that typically manage one part of a given function, your MSP should be able to take on full oversight of entire functions, processes, and technologies. Remember, the point of onboarding an MSP is to fulfill an entire function outside of your company’s core competencies – like quality, validation, IT or compliance.
PERFORMANCE EXCELLENCE
Good MSPs focus on engagement, not using people as band-aid solutions for process gaps. Look for an MSP that focuses on the client experience across the engagement and delivers continuous improvements, driving predictable results and ROI.
TECHNOLOGY
When an entire business function becomes a managed service, you should benefit from best-in-class technologies that allow for digital transformation. Your chosen MSP should provide technology accelerators that help get products to market faster.
FLEXIBILITY
An MSP results in flexible team structures and competitive, all-inclusive pricing. A great MSP offers a core team and flexible resources that are scalable based on project needs.
Ready to make the switch? Here's some top things to consider.
- What's missing with your current provider?
- Do you think you’re paying too much for the level of service you get?
- Have they been slow to respond when you have a problem?
- Do they have the breadth and depth of expertise to effectively support your business?
Does your MSP take a consultative approach?
A knowledgeable and committed IT Services provider know the best questions to ask to comprehend all your technology requirements holistically. These questions also allow them to map out and identify areas where your IT infrastructure is lacking or vulnerable, and will match their services to the areas of highest need for your business.
What types of support do they offer?
Any MSP worth its salt will offer options for on-site support as well as remote support. Remote support can save your company a lot of time and money, as a remote engineer can log in and solve most problems without having to travel to your location. You also know that there are always going to be problems that are best solved on premise in real-time.
Why Ignite Technology?
Ignite Technology was founded on the idea that experience matters. Give your team a reliable digital environment so they can work from anywhere. Our approach ensures your services and systems stay up and running optimally so you can focus on the work that matters most.
- We're people first and partnership is important to us.
- We help you create a seamless user experience.
- We have a complete IT Solutions offering.
- We work with experts who are passionate about what they do.
Let's start the conversation
*We’re committed to your privacy. Ignite uses the information you provide to connect, keep you informed, and send you relevant content about our service offers. Check out our privacy policy here.